TERMS & CONDITIONS

 

TERMS

 

Please read these 'terms and condition' carefully before pursing any sort of activity (using the site, joining as a member or purchasing) on this site ('Chen Galdan') and prior to placing an order.

 

These' terms and conditions' are a binding contract between you (the client) and us ('Chen Galdan'). By placing your order you are agreeing to the terms and conditions set out below, and so if you have any queries or do not agree to them we ask you to not proceed with the usage of this site.

 

These terms apply on any 'client' use of the services provided by the site ('Chen Galdan').

 

PRIVACY

 

This policy applies to our stores, sites, applications, or website features you use or access (collectively, the "Sites"), as well as any mobile application (each, an "Application") that includes an authorized link to this Privacy Policy (together the stores, Sites and Applications are referred to as the "Services").

 

We guarantee that any use of this personal information will entail the agreement of the client (unless it is required of us by law).

 

We may need to update this Privacy Policy, and we reserve the right to do so at any time.

 

Here at Chen Galdan we go the 'extra mile' to protect our customers privacy, however there may be cases in which we are powerless to do so.

 

GENERAL INFORMATION

 

  • We reserve the right to update these 'terms and conditions' from time to time.
  • We reserve the right to update our prices, sales and special offers and to stop them at any given moment without notice. 
  • Our customers are required to enter their correct personal information in order to guarantee the safe arrival of their packages. In cases in which incorrect information is given we will not be held responsible.
  • The images presented on the site are meant to illustrate the product. We will do our best to maintain maximum accuracy. However, differences in color, fabric, sizes etc. may appear.
  • For all international orders, delays can occur in customs that are beyond our control. Any customs or import duties are levied once the package reaches its destination country.
  • Additional charges for customs clearance are the customer’s responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
  • The suppliers of 'Chen Galdan' are not owned by the site.

 

Our exclusive range of vintage is hand selected, with one-off finds and iconic pieces sourced from the most stylish cities in the world. One of our greatest priorities is to give our customers the ability to purchase high quality unique fashion, but are not responsible to the state in which the item arrives. For more information about our story go to the link below: ----------------------

 

 

 

 

PAYOUTS AND CONSIGNMENT

 

  • The site will deliver the product only when a full payment is transmitted via credit card, to the address given by the customer, in the time agreed upon on the order (unless written otherwise on the site).
  • We guarantee to provide the product selected as presented on the site. 
  • The delivery payment will be settled along side with overall payment.
  • The site will not be held responsible for any delay in delivery due to external forces.
  • Our products are being handled by external delivering services and there for we are not responsible for their conditions. From the minute the package dispatches from our warehouse it is held under their constrictions.
  • If the package is delivered and not collected by the customer it will be sent back to the warehouse. In such case the payment for the delivery will not be refunded. The customer will either have to pick up the package (from 'Chen Galdan' studio) or pay fare again.

 

 

 

RETURNS AND REFUNDS

 

The Consumer Protection Law allows the customer to request and receive a refund within a 'fourteen day' time frame of the payment or delivery of the product (whichever is last).

 

In case of a defect or discrepancy in the product or service, and the details given to the consumer, the dealer will return the money to the consumer within 14 days of receipt of the cancellation notice, and the consumer will return the product to the authority of the dealer where he received it.

 

 

In the event that the cancellation is done because the consumer has repented and decided that he wishes to cancel the transaction, the dealer may receive cancellation fees and the consumer must return the product to the dealer's place of business in its' rightful state. (The site holds the right to fine the consumer with a penalty of 5% of the total transaction, or 100 shekels (the lowest out of the two)).

 

The cancellation must be made in writing (via email, fax etc.)

 

Returns will not be made if any damage/defect is found on the product.

The consumers that are entitled to cancel a transaction within 4 months (provided that the engagement in the transaction included a conversation, even by email, between the dealer and the consumer):

  • A person with disabilities as defined in the Equal Rights for People with Disabilities Law.
  • Anyone who has reached the age of 65.
  • New immigrant, up to 5 years from the date on which he was given an immigrant certificate or certificate of entitlement as an immigrant.

 

 

* For refunds and returns please contact us

 

 

 

 

INTELLECTUAL PROPERTY

 

The site as well as all information including site design, site code, media files including graphics,

Videos, images, texts, downloadable files and any other material displayed on the site

Belong exclusively to the above-mentioned site and constitute exclusive intellectual property of the site "Chen Galdan" and there is no

Use them without prior written permission from the "Chen Galdan" site.

 

In addition, you may not distribute copy, reproduce, publish, copy or reproduce pieces of code, graphics, trademarks or any other media or content without your prior written permission.

 

CUSTOMER SERVICES

 

If you have any queries regarding the website, products or information presented, you can contact our customer services. We will do our best to respond within 72 hours.