There is nothing like a convenient and easy to understand exchange / return policy :)


So it's really simple,

Please note that  we have only  one of each item, so if you are not satisfied with the item we will be happy for it to return to stock as soon as possible to allow someone else to enjoy it.

In order to return/exchange a product, it must have a ticket (if speaking in a swimsuit - there must be both a ticket and the hygiene sticker)

You can return the items via the Israeli post's registered mail, or with a delivery from us that costs 30 NIS.
To coordinate the delivery and make the payment, please contact our customer service WhatsApp.

Items purchased at full price:

- You can receive a refund or credit for a purchase on the website / studio of your choice, for the total cost of the item only (excluding delivery).

- Delivery: The item should be returned to us within 14 days from the moment the package arrives to you.

- Self-collection from the studio: The item should be returned to us within 14 days from the moment we receive the message that the package is ready for collection.

- As soon as the item arrives to us and is controlled by the team, we will send an email / WhatsApp with a confirmation of a credit / coupon code for the website.

Items purchased on sale or at a discount:

- You can get a credit to the site, you can not get a refund.

- Delivery: The item should be returned to us within 14 days from the moment the package arrives to you.

- Self-collection from the studio: The item should be returned to us within 14 from the moment you receive the message that the package is ready for collection.

- As soon as the item arrives to us and is controlled by the staff, we will send an email / WhatsApp with a coupon code for a website credit.

Other things that are important to know:

- Item with a defect that we did not notice (it happens sometimes), stain, hole, etc., can be replaced / returned within 14 days and receive a refund for the return shipping (registered mail only). In this case, please let us know within 48 hours since you received the package.

- Items purchased from the Instagram / Steel Good category have no exchange or return at all.

- The item must be returned to us with the ticket.

Our address - Ruhama 12 Tel Aviv

For - Chen Galdan Studio

Phone - +972- 502089064

For any question or problem you can contact us ♥:

WhatsApp- +972- 502089064

Mail- [email protected]

The most important thing for us is to give you a perfect service so we will be happy to answer any further questions.

For the full terms and conditions, click here.

with love,

The Chen Galdan team.